Preliminary Steps

Prior to beginning the project, we do the following:

Meet with your staff:
If the online manual is for a computer application, we meet to discuss the complexities of the system, navigational techniques, etc. If the online manual is for policies and procedures, company operations, product information, or any of the dozens of subjects a company might be interested in displaying via a web site, we meet to discuss the topics and text to be included.

Develop the linking structure:
After thoroughly analyzing the system, we present a detailed preliminary map of your online manual. This map is like an outline of the online manual; however, it's more than just an outline because it contains the linking structure for your online manual. The linking structure refers to the jumps and pop-ups that we will include within your online manual.

Develop the format:
We develop a customized format that is attractive, easy to use, and appropriate for your application. Following your approval of the linking structure and the format, we will proceed with the other phases of the project.

The next phase of the process is writing and editing.

To learn more

To learn more about how we can help you, click here or call us at 856-848-6593 or send us an e-mail